One of the latest IELTS speaking part 3 topics asks you to speak about customer service and online shopping. This can be pretty tricky.
When answering questions like this I always try to think of a time that I have experienced what the question is asking about. That way making an answer should be much easier than making something up.
This post talks about 2 IELTS speaking part 3 questions, I will discuss vocabulary and give you 2 model answers to see how the vocabulary can be used.
The first question is:
What kind of service do you think is good? (Opinion)
This is an opinion essay, say what you think, and why. Then maybe give an example. The following is the vocabulary that I will use in the answer.
Vocabulary
Incredible (adj) – Very good
Expectation (n) – What is expected to happen
Exceed (v) – Get more than expected
If the stylist… (conditional)
Stylist (n) – Hairdresser/barber
Excellent (adj) – Very good
My model answer is as follows:
Incredible customer service is all about meeting expectations. If the customer’s expectations (what the customer expects) are met or exceeded, then this is great service. For instance, let us say someone goes for a haircut. If the stylist just cuts half of the hair, this would be poor service. However, if the hairdresser gives them a great haircut, a head massage and a glass of champagne, then maybe this would be excellent customer service.
Notice I’m using an example to illustrate my idea, this is a great idea for answering an IELTS speaking part 3 opinion question.
The second question I will answer is as follows:
What are the differences between shopping online and in stores? (compare)
I will use the following vocabulary in my model answer:
Vocabulary
In my mind (idiom) – I think
Convenient (adj) – Easy to do
Retailers (n) – Shops/sellers
At the touch of a button (idiom) – With 1 click
Try (sth) on (pv) – Wear something to see how it fits/looks
Drawback (n) – Disadvantage
Web-based/Cyber shopping (n) – Internet shopping/online shopping
This is how I used this vocabulary in my answer.
In my mind, internet shopping is a fantastic option for purchasing most things. Not only is it often cheaper and more convenient, but it also allows you to compare many different prices and retailers at the touch of a button. A major drawback to web-based shopping is the fact you can’t try things on, which is especially important when buying clothes or shoes. However, on the whole, cyber shopping is pretty wonderful.
There are 2 idioms in this answer and instead of saying ‘buy’ I used the word ‘purchase.’ I hope this post has helped you to feel more confident to answer IELTS questions about customer service or online shopping.
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